1.- DO I NEED AN APPOINTMENT TO SPEAK WITH A DOCTOR?

If you would like to speak by phone with one of our doctors, we would be more than happy to arrange a phone consultation that works with your schedule free of charge.

In regards to seeing a doctor at the clinic, we always recommend patients to schedule an appointment before arriving at the clinic. By setting up an appointment, we can guarantee a designated time for you. You are more than free to come in on a walk-in basis and we will do our best to fit you in the schedule.

It is recommended to book an appointment prior to your arrival in order to give you a better service, contact us at the 011 52 (664) 6835700 or (619)207-4275 or frontdesk@drcastillo.com.

2.- WHAT IS THE COST FOR THE CONSULTATION?

The cost of the consultation is 60 dollars.

3.- HOW SHOULD I PREPARE FOR MY CONSULTATION?

We always advise patients to bring with them any important medical information. You can send it in before your visit to the clinic by mail or e-mail as well. Please fast 8 hours before your first consultation and be prepared with any and all questions you may have.

4.-FOR HOW LONG SHOULD I PLAN TO STAY AT CIPAG CLINC?

The average time is between 10 to 21 working days, but it will depend on the personal situation and the consequent treatment plan, you can make a phone appointment with one of our doctors for free, to dispel your doubts. The clinic is open for appointments and treatments Monday-Saturday / 9 am – 5 pm (Pacific Time).

5.- WHAT METHODS OF PAYMENT ARE ACCEPTED?

We accept various methods of payment including cash, checks, money orders and wire transfers. If you need the information for wire transfers, please e-mail frontdesk@drcastillo.com for the information.

We also accept Visa and Mastercard with a 3.6% transaction fee.

6.- IS IT SAFE TO TRAVEL TO TIJUANA?

One of the most frequent comments we receive from first-time patients is that they had no idea why they were worried about visiting in the first place. The clinic and the hotels we work with are situated in the safest zone in the city. A lot of the patients that stay in Tijuana walk back and forth to grocery stores, restaurants, and their accommodations without any incidents. For many years, we have worked with a group of taxi drivers that are trustworthy and speak english.

7.- DO I NEED TO EXCHANGE MY CURRENCY TO MEXICAN PESOS?

All stores, restaurants and shopping centers, hotels and pharmacies In Tijuana accept USD you don’t need to exchange USD to PESOS.

8.- WHERE CAN I SHOP FOR GROCERIES?

The majority of patients go to “La ley” a supermarket that is walking distance. 
If you are looking for organic groceries there are many organic markets for example: Mercado Hidalgo, Prana, Eco-organica, Sano y Punto.

9.- WHERE CAN I GO OUT TO EAT?

We are conveniently located at the Gastronomic District of the city where you will find plenty of options for whatever the mood strikes. Here are some of the patients’ favorites: La Espadaña, Caesars (where the Caesar salad was invented), La Casa del Mole, La Churrasqueria and Cevicheria Nais. 

Many Patients opt for going to Rosarito or Puerto Nuevo for lunch or dinner. We are happy to help with transportation arrangements.

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